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FAQs

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BOOK AN ADVENTURE 

WHAT IF IT RAINS? 

NOT TO WORRY! THE SLINGSHOT IS 100% WATERPROOF. WE PROVIDE RAIN-CHECKS IN THE EVENT OF INCLEMENT WEATHER (must reschedule within 48 hours prior to scheduled time and there must be at least a 50% chance of inclement weather).

WHAT TYPE OF TRANSMISSION DO THEY HAVE?

OUR POLARIS SLINGSHOTS HAVE AUTODRIVE TRANSMISSIONS. IT'S AN AUTOMATIC!


Although 99% of the time you get the slingshot you choose, every now and then we have to substitute due to events beyond our control, there is no discount if this happens. 

WHAT IS YOUR REFUND POLICY?

DUE TO THE NATURE OF OUR BUSINESS AND THE HIGH DEMAND FOR OUR VEHICLES, WE DO NOT OFFER REFUNDS.

IF YOU MUST RESCHEDULE PRIOR TO 48 HOURS, DUE TO INCLEMENT WEATHER, YOU CAN PURCHASE A GIFT CARD FOR THE REMAINDER OF THE BALANCE AND SCHEDULE ANOTHER DAY.

DO I NEED A HELMET?

TEXAS STATE LAW DOES NOT REQUIRE A HELMET FOR THE POLARIS SLINGSHOT, BUT WE DO HAVE HELMETS AVAILABLE AND ALWAYS ADVISE WEARING PROPER EYE WEAR AS WELL AS A FULL FACE HELMET.

ARE THERE PENALTIES FOR LATE RETURN? 

YES. THERE IS A $150 LATE FEE FOR RETURNING THE SLINGSHOT UP TO 15 MINUTES LATE.

IF YOU ARE OVER 15 MINUTES, YOU MAY BE CHARGED UP TO THE FULL RENTAL COST. 


OUR SCHEDULE IS BOOKED MOST OF THE TIME AND LATE RETURNS IMPACT OTHER CUSTOMER AND THEIR CUSTOMER EXPERIENCE. 

WHEN SHOULD I SHOW UP?

WE ADVISE RENTERS TO SHOW UP 15 MINUTES EARLY TO COMPLETE PAPERWORK. 
Rental time start when booked, NOT when you drive off the lot.

WE RESERVE THE RIGHT TO CANCEL YOUR BOOKING AND RESERVE TO SOMEONE ELSE IF YOU ARE OVER 15 MINUTES LATE OF YOUR BOOKED TIME. This can be avoided with proper communication. We run a tight schedule and being over 15 minutes late may result in a possible reschedule. If you are unable to reschedule, no refund will be provided on the amount paid to hold the day. 

WHAT DO I NEED?

VALID DRIVER LICENSE* (21 years or older)

CREDIT/DEBIT CARD 

PERSONAL CAR INSURANCE COVERAGE 


*We CANNOT accept expired, occupational, temporary, damaged, clipped, cut, altered, or paper driver license.*

*An identification card/passport is NOT accepted as it is not a driver license.*

WHERE DO I GO WITH MY RENTAL?

TRAVEL WHERE YOU WOULD LIKE - THERE ARE MANY SPECTACULAR VIEWS AND HISTORICAL SITES IN TEXAS. 

Can my child ride with me? 

Minors must be at least 10 years of age and be able to reach the floor flat on the back of the seat and feet flat on the floor.


WHERE DO I PICK UP MY SLINGSHOT RENTAL?

4140 LEMMON AVENUE SUITE 120

DALLAS, TEXAS 75219

We are located in the Texas Wine and Wood studio. 


You can park in the underground parking garage (behind Gloria's Latin Cuisine restaurant) and come up the stairs to Texas Wine and Wood. We are located next door to Gloria's Latin Cuisine restaurant.